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Granville Island Florist Ltd. Privacy Policy

The privacy and security of our customers is of utmost importance to us at Granville Island Florist (GIF) and because of this, we think it is essential for all of our customers to read and understand our Security and Privacy Policy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from gifvancouver.com (the “Site”).

INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

GIF will only use the information that you provide to us for purchase and delivery purposes, and so that we can quickly respond to any inquiries made by you, and to offer you products or services from our company that may match your interests. We may use it from time to time to contact you about using our products and services, so that we may gauge your satisfaction with the service we provided, as in the case of delivery options and substitutions, or for the purpose of informing you about changes in policy that may affect our relationship of customer and provider.

We use the information you provide us about yourself and your recipients to keep you informed about purchases, receipts and any future sales, services and promotions that we are happy to offer you. We will never use this information for any intention other than those that we find necessary to promote and improve our business, and so that we can continually provide the best security possible for our customers. We never sell personal information of any customer or recipient of our products to anyone, ever.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

ACCESSING YOUR INFORMATION

When you provide information of any kind to Nature's Wonders Florist, you have the right to update, delete or otherwise change any or all of the information you have provided, including financial. This right also includes opting out of receiving any promotional emails that we regular send out to all of our customers.

USE OF COOKIES AND WEB BEACONS

To make your experience with the GIF website a pleasant one, we have designed many of the pages contained within to make use of Cookies. Cookies do not divulge any personal information entered within them to any firm outside of our own, and will be linked only to internal files within our computer system. We often use Cookies as a way of tracking the use of our site, so that we may improve its content and the offerings we sell to the public. Cookies make it easier for you to store your purchase information securely, with only us, so that you will not have to continually re-enter it during your next visit.

Using Cookies will not do any damage to your home computer, and only the website that uses them can alter or change how they are used. You do, however, have the option of disabling Cookies through your browser, as well as deleting any existing Cookies on your computer. We do want you to be aware, however, that disabling Cookies may not allow some of the features found on our website to be used, which could make your visit here less fun, and make it harder to navigate through our website.

In order to keep our website current and timely, we may use Web Beacons on selected pages within it to track visitors. We do this so that we can improve our website by seeing which pages visitors prefer, which items offered might be more popular than others, and which items get viewed more than any other. By keeping track of this kind of information, it allows us to keep our website filled with items that we know our customers want to see, study and hopefully purchase, and for no other reasons than that.


BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

ON BEHALF OF OUR INTERNATIONAL

Our International customers deserve the same security and customer protection services that we offer to our domestic customers, and we continually monitor and upgrade our security to ensure that they do. All of our customers are subject to the same security and privacy laws denoted within the province where our company is located, and will not be subject to any other country’s privacy laws.

We understand that privacy policies will vary throughout the world but our customers can rest assured that the information they provide to us is protected, secured, and that we intend to take all measures necessary to ensure that it remains so. By providing personal information to us, you do consent to its use in accordance with Canadian and Provincial laws regarding privacy policies, including any transference to third parties and local authorities.


DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

UPDATES

GIF reserves the right to make updates to any or all of our Privacy and Security policies. We will make every effort to make any such changes and updates available and known to all of our customers and will notify you of any material changes in the way we handle and secure your personal information. That said, we encourage all of our customers to regular review our policies concerning security and privacy, and if you have any concerns, please contact us directly, using any of the options provided on our Contact Us page.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@gifvancouver.com or by mail using the details provided below:

Granville Island Florist
3050 Granville Street Vancouver
BC V6H 3J8 Canada